IP Telephony & Contact Center Architects



It is a Professional Group of Qualified IP Telephony & Contact Center Architect who is having exposure & expertise of IP Telephony & Contact Center Technologies across the platform.

Provide value-added services to members and the entire user community irrespective of any product. Create a forum where all members may share successes, issues and concerns related to IP Telephony & Contact Center Technologies irrespective of any product.Provide an environment for accurate and timely spreading of information about products and services offering across the globe the contact center vender of service providers.

Provide a canal for members to receive important information regarding changes in the industry.

We hope you enjoy IP Telephony & Contact Center Architects Portal!

Principles of Leadership

To help you be, know, and do; (U.S. Army, 1973) Follow these eleven principles of leadership …………

1. Know yourself and seek self-improvement – In order to know yourself, you have to understand your be, know, and do, attributes. Seeking self-improvement means continually strengthening your attributes. This can be accomplished through self-study, formal classes, reflection, and interacting with others. 

2. Be technically proficient – As a leader, you must know your job and have a solid familiarity with your employees’ tasks.

3. Seek responsibility and take responsibility for your actions – Search for ways to guide your organization to new heights. And when things go wrong, they always do sooner or later — do not blame others. Analyze the situation, take corrective action, and move on to the next challenge.

4. Make sound and timely decisions – Use good problem solving, decision making, and planning tools.

5. Set the example – Be a good role model for your employees. They must not only hear what they are expected to do, but also see. We must become the change we want to see – Mahatma Gandhi

6. Know your people and look out for their well-being – Know human nature and the importance of sincerely caring for your workers.

7. Keep your workers informed – Know how to communicate with not only them, but also seniors and other key people.

8. Develop a sense of responsibility in your workers – Help to develop good character traits that will help them carry out their professional responsibilities.

9. Ensure that tasks are understood, supervised, and accomplished – Communication is the key to this responsibility.

10. Train as a team – Although many so called leaders call their organization, department, section, etc. a team; they are not really teams…they are just a group of people doing their jobs.

11. Use the full capabilities of your organization – By developing a team spirit, you will be able to employ your organization, department, section, etc. to its fullest capabilities.