According to THOMAS J PETERS, excellence in business depends on eight ingredients.

•Activism, with people who ‘do it, fix it (and) try it’

•Excellent companies ‘learn from the people they serve’.

•They promote entrepreneurship and autonomy

•Management learns from a ‘hands-on’ approach

•Workers are valued as the key to achieve productivity

•Excellent companies stick to their knitting, exploiting their core competencies and not pursuing wild goose chases

•They keep their form simple and their staff lean;

•They know how to be simultaneously tight-fitting and expansive