There are two types of disposition, System Disposition and Agent Disposition. Dialer adds a specific `System Disposition Code’ for every dialing attempt, to indicate the outcome of the call such as No Answer, Busy, Operator Intercept, Call Connect, etc.

Once a right party contact is established and passed on to the agent, he closes the call with a specific disposition code, to indicate the outcome of the conversation. These codes are specific to the campaign type and can be customized for each campaign. An example of disposition could be Sale, Not Interested, Call Back, Do Not Call, etc.