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Avaya: Contact Centers

Contact Center Technology - Customer Contact Center Solutions from Avaya

Contact Centers for Dummies
Get step-by-step guidance from two expert authors of the Dummies books. This free limited edition from Avaya tells you all about call centers and how to improve them.
International Casino Wins at Service
Avaya Consulting and Systems Integration (CSI) gave an international casino winning advice for both near-term and strategic goals.
Frost & Sullivan Names Avaya NA Market Leader
Avaya has received Frost & Sullivan's 2008 North American Market Leadership Award for Inbound Contact Routing, based on its dominant position in shipments, leading market share position in revenues and its proactive approach to innovation in this key segment of the contact center market.
IP Agent for Connecting with Experts
IP agent is a PC-based softphone with integrated presence and instant messaging that can connect with experts anywhere in your company.
Proactive Contact for Effective Outbound Communications
Outbound communications strategies and new technologies are enabling superior customer service and agent productivity for the call center.
Boost Revenue with Proactive Contact
Best Practices for Self-Service
Enterprise Ready to Serve
Outbound Campaigns Efficiently Delivered
Avaya Proactive Contact enabled agents to handle more phone-based proxy votes for the Altman Group's demanding corporate customers.
Call Center vs. Contact Center
Read this topic and learn what's possible for your call center and contact center. Browse through white papers, customer case studies, brochures, and more.

The Process of Great Leadership : Enable others to act - Give them the tools and methods to solve the problem.

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