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Wishing You Success in 2012
Raj Wadhwani, President of ContactCenterWorld, shares some memories of 2011 and looks ahead to 2012.
Season of Goodwill - Peace to all Mankind
As we enter the season of goodwill, I wonder, why do we call it season of goodwill? Surely every season should be about goodwill?
How to Write An Award Winning Entry – Corporate Awards
In this article we share tips and examples of award questions to help you increase the chances of success in the Top Ranking Performers in the Contact Center World Awards
How to write an award winning entry – Individual awards
In this article we share some tips on how to submit an award winning entry for an Individual Top Ranking Performer Award. We also include real life examples of questions and answers and explain the online judging process. Pic shows top 3 leaders in the World 2011
Statistics in Everyday Life: Eliminating “Negative Outcome Variables”
Evolv’s CEO writes about his recent negative travel experience and how, had he simply taken some time before travelling to consider the most likely “Negative Outcome Variables” (NOV) that drive bad travel experiences, he could have improved the odds for a good travel experience considerably.
2011 Contact Center World’s Best – Where Are They & Who Are They?
Thunder Bay, Canada 16th Nov 2011 – ContactCenterWorld.com, The Global Association for Contact Center Best Practices & Networking is pleased to announce the top contact centers and professionals in the World 2011
2011 Best in The Contact Center World Revealed!
Friday 4th November 2011 – at a packed gala awards dinner 200 of the best contact center professionals in the world from a combined 26 nations attended a fun filled evening where the best in the contact center world were revealed.

The Process of Great Leadership : Encourage the heart - Share the glory with your followers' hearts, while keeping the pains within your own.

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