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RSPCA
Animal welfare charity saves more animals through the Web
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Vermont Rail System
OAISYS, a business call recording and contact center management solution provider, helps keep regional rail service operator Vermont Rail System (VRS) on track with the OAISYS Tracer call recording solution. VRS relies on the Tracer contact center management solution to capture and record both telephone and radio calls for process adherence, service and regulatory compliance.
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Allianz Retail
“As soon as we implemented the new Noetica dialler our productivity went through the roof enabling us to increase our dials and contacts by over 25%. In fact, during one of our busiest months we achieved an astonishing 1.3 million dials.”
Performance Manager at Allianz, Alistair White
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Singo Solution
In order to remain competitive in this market, today’s call centers must effectively handle different modes of contact while containing costs, improving agent efficiencies, and delivering high-quality interactions. Using the Distributed model that Ada was able to provide, Singo Solution developed one of the largest Call Management Systems available. No longer tied down to physi
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Optiver Europe
Optiver, a global market maker, and one of the fastest growing and most successful proprietary trading firms in Europe, has chosen ASC’s communications recording system, MARATHON EVOLUTION, and its VoIP recording system, EVOip, to record all incoming, outgoing and internal calls. The solutions are integrated with the company’s IPC voice trading platform and its Avaya PBX. Prote
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Vertex India
Consilium Software’s SIP Contact Center and Consilium UNI™ Suite to Help Vertex Enhance Customer Service Activities
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Lowering Call Center Attrition and Improving Customer Service
Call centers wage a constant battle against high attrition rates and poor job satisfaction, factors that dramatically affect the customer service a company provides. One call center with unique employees has dramatically reduced these problems by developing a new management model.
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