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ContactCenterWorld.com - event
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7th Annual Top Ranking Performers (Best Practices) in Asia Pacific
Learn, network and benchmark your contact center, customer service center, help desk with the very best in Asia Pacific. A ContactCenterWorld.com event
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7th Annual Top Ranking Performers (Best Practices) in Europe, Middle East & Africa
Learn, network and benchmark your contact center, customer service center, help desk with the very best in Europe, Middle East & Africa. A ContactCenterWorld.com event
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7th Annual Top Ranking Performers (Best Practices) in the Americas
Learn, network and benchmark your contact center, customer service center, help desk with the very best in North & South America. A ContactCenterWorld.com event
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Beyond 2013 ... the challenges of an uncertain economy in a transforming world!
We are living struggling times that require new models, new systems, new approaches and a wider vision to address the needs of a European Society hungry for peace and sustainability.
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Mobile Voice Conference: It’s all about Talk!
Apple’s Siri has led consumers to understand that speech recognition works and can be friendly. More such services for mobile phones and TVs will get similar publicity. Customer service operations can take advantage of this paradigm shift to increase automation rates by adopting an “assistant” model. The assistant can be at the end of a conventional phone call or start as an ap
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Best Practice Seminar 2011
Held on 3rd November our Best Practice Seminar sits alongside the annual April conference as the key meeting-point for members, providing access to hundreds of companies who are part of our membership and best practice programmes
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2011 Global Best Practices
Top Ranking Performers from around the Contact Center World
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